Refund Conditions

If you cancel before your first session and before any materials have been prepared or sent, you receive a full refund. No reason is required and none is asked for.

• Sessions already delivered are not refundable.
• Materials or written reports already prepared and sent are not refundable.
• Unused sessions in a multi-session package are refunded at the per-session rate stated in your booking.
• Where a package was priced at a bundle discount, unused sessions are refunded against the standard per-session rate actually applied.

If I become unavailable and cannot deliver your remaining sessions within a reasonable window, you receive a full refund of everything unused, without you having to ask twice.

Continuity risk in a founder-led practice belongs to the founder, not to the client.

Where coaching pauses because urgent safety, coercion, abuse, or acute mental-health concerns have arisen, unused sessions are held indefinitely at no cost, or refunded in full if you prefer. See the Safety Promise.

A session missed without contact, or cancelled with less than 24 hours' notice, is treated as delivered and is not refundable. Genuine emergencies are treated with reasonable allowance — tell me and it will be handled fairly.

Pilot and programme engagements are refunded on the terms set out in the accepted proposal. Where the proposal is silent, these conditions apply. Sessions delivered to members are not refundable; undelivered sessions within a contracted block are refunded or credited at the agency's election.

Email admin@enneagramsingapore.org with the subject line "Refund request". Requests are acknowledged within one business day, decided within five business days, and paid within 14 business days of the decision to the original payment method or a nominated PayNow contact.

Say so, and it will be reviewed personally. Nothing here removes your rights under Singapore consumer protection law. The full commercial terms sit on the Service Terms page.